Elkadaya does not accept returns or exchanges unless the item purchased from the Site is defective. Each product has different policies or requirements with them.
If you receive defective products:
- Contact our Customer Support at (021) 531-606-56 or e-mail firstname.lastname@example.org and provide details of order, product and its defect. Claim shall be made within 2 days after the date of receipt
- Upon receipt of the returned product, Elkadaya will fully examine the product and will give you confirmation immediately